Website Maintenance & Update Services
Web technology changes fast and doesn’t always work perfectly. From server language upgrades to new security vulnerabilities with plugins, you have to expect some aspect to fail from time to time. If you own a website, you should budget for some maintenance, ideally preventative or if not, eventually troubleshooting. If you have a website and online marketing package with us, all maintenance is included.
Preventative Maintenance Package
This is highly recommended to keep downtime and repair costs low/non-existent.
*This package is available, as described, for websites that we’ve built. If we didn’t build your website, there may be some additional set-up costs.
$75/mo per site, billed quarterly
$50/mo for additional sites (same hosting server.)
If anything breaks on your site or it gets infected with malware, etc., we will fix it, clean, and restore it at no extra charge.
Content edits (via form):
Any edits to pages can be quickly, and submitted via our change request form is included. It will be done within a 3-5 days. Doesn’t include urgent requests, major edits, new content, or creating new pages or posts (news, portfolio, products.)
Anti-Malware and Hacking Security
We purchase and install Wordfence Premium scanner and firewell. The most trusted plugin for security on WordPress, this will greatly reduces the likelihood of malware infections.
Weekly or daily (your choice) backups to our Amazon S3 storage account. We keep 14 versions (14 weeks’ worth for weekly backups, or 2 weeks worth for daily backups.)
At least twice a month we run any plugin updates and make sure they’re working and current. Updated versions are more often for security than functionality, so regular updates are very important.
Update WP upon the release of each new version of WordPress. This is important for security, as old versions are frequently updated due to vulnerabilities.
Our service checks every 15 min to make sure your site is online. If the site goes down for more than a few minutes we get notified and immediately check it out. It’s usually a server update – not under our control – but in the case that it’s something related to your website, we’ll figure it out and take action right away.
Security (general practices)
Review regular scan results from WordFence and Sucuri malware scanners.
Review notifications about the site’s status and any issues, attacks, or hacking attempts.
Enforce industry best practices regarding login passwords, hidden login urls, and other features we set up at the beginning. These are part of our standard website building process, even without the maintenance package, but the package includes an active management of these best practices.
You receive weekly or monthly updates (your choice) about your site, including both security results, updates that were performed, and Google analytics overview of traffic statistics.
- Theme updates: It’s almost impossible to forecast the amount of time required to update a theme – it depends on the update itself and the website. Theme updates should happen once a year. Often only takes 20 min, sometimes taks 3+ hrs. We’ll do it free if it doesn’t take more than 20 min.
- New Content Updates: Of course we are happy to work on your site, but this is a maintenance package so any changes to your site’s design or content are not covered. This is for all new content or major edits, unlike the included minor edits that are included.
- Fixing things that break which are not under our control: There many reasons a website might break. We can minimize them and keep an eye open for issues, but at some point, a feature we built or a plugin we’re using may stop working. If it’s something we can reasonably have been expected to foresee or prevent, we’ll take responsibility. But if not, we will have to bill for our time to fix it. Yes, this is a bit vague, but there are so many variables, it’s difficult to be specific until we’re discussing a particular issue.
On-call Support and Troubleshooting Work
If we’ve built your website and you don’t purchase the maintenance package above, we will still happily work on your website upon request. This is billed hourly and we can usually start within 12 hrs for critical issues (major errors, site offline, etc.) or within 48 hr for non-critical issues.
For sites without an ongoing maintenance package, please understand that we can’t offer any promises with regards to malware, security updates, backup, monitoring, broken links, etc. The site will be yours, as is, with no stated or implied guarantees.
We do not offer support and troubleshooting as an hourly service for websites we didn’t build.