On-call Support and Troubleshooting Work
If we’ve built your website and you don’t purchase the maintenance package above, we will still happily work on your website upon request. This is billed hourly and we can usually start within 12 hrs for critical issues (major errors, site offline, etc.) or within 48 hr for non-critical issues.
For sites without an ongoing maintenance package, please understand that we can’t offer any promises with regards to malware, security updates, backup, monitoring, broken links, etc. The site will be yours, as is, with no stated or implied guarantees.
We do not offer support and troubleshooting as an hourly service for websites we didn’t build.